Shipping policy

ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or Public Holidays.

DELIVERY TIMEFRAME
Estimated delivery times:

West Malaysia: 3-5 business days
East Malaysia: 5–7 business days

Delivery times may vary depending on courier service and external factors beyond our control.

SHIPPING RESPONSIBILITY
Eve Not When is not responsible for delays, loss, or damages caused by courier partners. However, we will assist customers in resolving issues where possible.

INCORRECT ADDRESS
Customers are responsible for providing accurate shipping information. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

SPECIAL SHIPPING REQUESTS
For countries not listed or for any special shipping requests, please reach out to us at evenotwhen@gmail.com and our team will be delighted to assist you with alternative shipping options.